Europe
Shipping fee: €5.00
Free shipping on orders over €50.00
Rest of the world
Shipping fee: €12.00
Free shipping on orders over €120.00
Delivery times are estimated between 3 and 8 business days from the date the order is received.
As shipments are dispatched from Sweden, an additional day may be required if a Saturday or a Swedish public holiday falls between the order date and the shipping date. Please note: in the event of a national public holiday in Sweden, shipment will be made on the next business day.
You can pay securely by credit card or with PayPal.
Our promotional codes are usually displayed directly on our website. You can also receive them by email or find them on our Instagram and Facebook pages, where we regularly share special offers. Please note that some codes sent by email are exclusive to the recipient and cannot be used by other customers.
If you wish to modify an order you’ve already placed (adding or removing items, changing the delivery address, etc.), please contact us as soon as possible at [email protected]. If your order hasn’t been shipped yet, we will be able to make the requested changes.
We do our best to ensure you are completely satisfied with your order. If you’ve changed your mind and would like to make an exchange, please contact us by email at [email protected] to check product availability and discuss the process. You also have the option to return an item for a refund. In that case, please send the product to the following address:
Zelli of Sweden AB
Sveavägen 13
544 32 Hjo
Sweden
It is essential to include a copy of your order in the package so we can identify it. Return shipping costs are your responsibility. We recommend using a tracked shipping method.
ZAZA&LILI jewellery comes with a 24-month warranty from the date of purchase, covering manufacturing or material defects. To make a warranty claim, please contact our after-sales service by email at [email protected] during the warranty period. Be sure to include proof of purchase in your package. Ship the item using a tracked service.
To keep your jewelry looking its best for as long as possible, a few simple steps are all it takes. You can find all our care tips in the “Quality & Care” section of our website.
The information you provide to us will never be shared with third parties. Our website, www.zaza-lili.com uses cookies to personalise your experience and the services we offer. This allows the store to recognize your browser and provide you with a tailored service. You can disable cookies at any time in your browser settings.
Our customer service team is available by email at [email protected]
